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CASE STUDY

Government of Bermuda

Government of Bermuda

As the highest-ranking population in terms of Internet adoption in North America, the Government of Bermuda recognized the value of having a strong and sustainable online presence to serve the Island’s citizens and industries for years to come.

We get results!

Challenge

We tackle the most complex digital challenges for North America’s top enterprises. Every day, our teams are challenged to break new ground and deliver cutting edge experiences. Boring is not in our vocabulary.

Solution

Our project teams work in cohesive units called PODs. This means that you work with the same team on each project, enabling efficient collaboration as you learn and grow together.

Results

We are obsessed with learning. Our team members have the opportunity to learn all aspects of their team’s work. Each member is able to contribute in various ways while they discover their passion.

How we did it

The Challenge

The Government knew that its existing portal was not meeting their needs. They were looking for a new approach. Based on their market research, they were looking for a citizen-centric design, with an emphasis on providing significant value to its residents and businesses, that leverages leading-edge technology to transform their business processes. 

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The Solution

A user-centric approach was the core aspect of this project. It was imperative we assisted in connecting citizens with their government, allowing services to be directly available to each individual such as:

  • A fully responsive solution that works seamlessly for mobile, tablet, and desktop devices
  • Intense and effective sitewide search capabilities
  • User-focused content, structure, and navigation
  • Dynamic content focused on analytics
  • Ease of use for all site editors independent of their level of technology understanding
  • Effective SEO tools
  • Better user experience for both internal editors and public users
  • Use leading-edge technology with consideration for seamless future upgrades

From a user experience point-of-view, the solution includes streamlined navigation, a consistent ability to obtain information in three clicks or less, and a feedback button on every page to assist with identifying new content and functionality requests. The topic-based format means that information is no longer centred on departments but is now focused on user requests. For internal editors, the simple, intuitive interface allows for easy updating and page generation.

Using the established foundations for technical and knowledge-sharing solutions, the internal team is empowered to expand and enhance the platform. The relationship between OPIN and the government team continues as we work together to provide additional functionality and upgrades to the portal, helping them continue to modernize and transform their services delivery.

nota bene

The Government promised to replace the old website and create an online presence that is user-friendly and accessible. They succeeded!

The Results

The user-centric approach has been welcomed.  The Government of Bermuda is a very satisfied client. Government stakeholders and site visitors have reacted positively to the first phase of work.

Talk with an expert!

To learn more or to discuss your next project; send us an email and talk to an expert!

Ottawa

320 Catherine St.
Ottawa, ON K1R 5T5
TEL: 1 (877) 257-6746

Saratoga Springs

153 Regent Street
Saratoga Springs, NY 12866
TEL: 1 (877) 257-6746