Since 2017, OPIN has been working with Alimentation Couche-Tard (ACT), one of the largest company-owned convenience store chains in the world, to implement the Inner Circle, a global intranet spanning 4 continents and connecting 120,000 employees across 15,000 organizations using the world’s largest and most complex Drupal intranet.
Previously, their newly acquired brands all had their own internal systems for managing communication within each respective company. Following the acquisitions, this meant ACT had numerous intranets to work with when all they needed was one.
OPIN’s mission was to create a global intranet solution that would allow ACT employees, franchise operators, and others to access a single global solution that would improve communication, improve best practices and knowledge sharing and standardize operation support to the stores worldwide, all while reflecting one consistent brand.
OPIN worked with ACT to incorporate a number of collaborative features to the platform to encourage user engagement.
Team Pages and Spaces
Create communities for teams, departments, and projects with security and approval process for managing content.
Gamification and Employee Rewards
Digital “high-fives” where employees can assign points and badges to reward and recognize their peers.
Store policies and procedures (e.g. HR forms and policies) – a central point of reference so people can look up project and knowledge areas alphabetically.
Employee Timelines and News/Social Feeds
Employees add own content to give status updates, share link and files (images, documents, embedded videos) and highlight team wins and successes.
Agile’s iterative approach gave ACT and the developers flexibility to improve on areas that may have only been identified in the development cycle.
The chosen solution was Drupal 8 for its customizability and flexibility as it will allow the system to grow as the organization continue to evolve. OPIN’s experience building intranets paired with an in-depth understanding of ACT’s goals, plans and international team, helped ACT maximize its use of Drupal 8 in creating an industry-leading tailored system specially designed to ACT’s organization.
On the pilot launch, nearly 6,000 people in North America used the system. The number grew exponentially after the system’s full launch, garnering over 100,000 users across North America and Europe. Between June 12, 2017, and July 25, 2017, the site had over 58,000 sessions, over 290,000 page views and average session duration of 7 minutes and 43 seconds.
OPIN continued to work with ACT on this custom project with a final worldwide roll-out in late 2018. Couche-Tard is continuously growing to be a top brand. OPIN was thrilled to have been chosen to provide an effective intranet that aligns with ACT’s internal teams throughout the world and are extremely proud to be part of their continued success.
The world-class intranet solution produced by OPIN was recognized as a finalist at the Acquia Engage awards in the category “Best Return on Investment.”
It’s not hard to see why. Between an efficient development methodology, the use of the low-cost, open source Drupal platform and the unmatched expertise of OPIN’s team, OPIN’s dedication to total customer satisfaction is unrivaled in the industry.