Service Level Agreements
OPIN's hosting partner, Acquia, commits to 99.95% platform and infrastructure uptime. To ensure this, Acquia operates monitoring services 24x7. Acquia uses the Nagios monitoring platform to provide instant access to over 40 vital real-time and historical metrics. They also maintain robust home-grown monitoring tools to ensure performance. Their team of Cloud Operations professionals is always standing by—proactively monitoring your environment and responding to critical issue alerts. With coverage in all time zones and fluency in five languages, the Acquia team is available 24x7 for critical, site-impacting issue response.