We don't believe in a one-size-fits-all service model. Our managed services evolve with you based upon your needs, which we all know changes based upon the shifting demands of your organization. That's why we offer a flexible managed service to help you make the most of your online marketing efforts and get the most out of Drupal website support and hosting.
Our team of Drupal-certified experts assess, diagnose, update and find solutions for issues regardless of their origin. We make it easy for you to submit support tickets and then report on all of your needs in a custom reporting dashboard.
The certified Drupal support team members at OPIN Software will also work with you to devise a plan to maximize your investment in getting flexible support, hosting, content updating, security monitoring, training, website performance upgrades and more. We truly become part of your extended team and want to help you in a way that allows us to work together in the most efficient way.
Unlike many Drupal web development and hosting service providers, we don't use cookie-cutter managed services for our clients. Our managed services are designed to provide you with a custom-tailored system that will work for your company, specifically from simple support to 24/7 with critical, fastest resolution times. And once we've determined the best a-la-carte solutions for your business, we'll work with you to evolve your support based upon your changing needs.
24x7 Drupal Support and Monitoring
Our support subscription features access to a large, professional, network of Drupal certified experts - the industry's highest level of Drupal expertise.
Our help desk provides holistic end-to-end support for your website. We assess, diagnose, and resolve issues regardless of origin. When an application issue has been detected, we fix it. You no longer have to take primary responsibility for your system and site health. Our team works 24x7 so you don't have to. With our enterprise, always-on approach, we are committed to your success.
Proudly, our support desk has a 100% customer satisfaction rating and an average response time of 7 minutes.
We provide clients with unlimited support tickets covering Drupal core, contributed and custom modules, and third-party integration modules. OPIN will work to identify and diagnose the root cause of a reported issue and provide you with either a resolution or a recommendation for repair.
The scope of our support and maintenance includes issues with:
- Drupal core and contributed module updates
- Drupal core, contributed and custom modules (including updates)
- Drupal contributed and custom themes
- Website(s) configuration and usage tasks
- Website(s) not operating as expected within its environment
- Drupal modules or themes not interacting as expected
- Drupal integrations
- Hosting environments, deployments, and version control
Clients may submit support ticket requests using the level of urgency based on the criteria set forth. OPIN provides clients with a service level agreement, guaranteeing a quick response to tickets, as set out below:
- Critical: 2 hours, 24x7x365 for all Critical issues (as defined)
- High: 2 hours during standard hours of operation
- Medium: 4 hours during standard hours of operation
- Low: 1 business day